Liebherr Container Cranes strengthens localised customer care in North America

Liebherr Container Cranes has traditionally managed sales and service from its base in Ireland. Now, as part of a programme of localised customer care, Liebherr Container Cranes has formalised its sales and service presence via Liebherr USA Co. and Liebherr-Canada Ltd.

The enhanced presence means that customers will benefit from closer and more personal support through a localised approach to sales and service. Liebherr Container Cranes will provide expert advice from their facility in Ireland, but day to day customer support and spare part supply will be coordinated from Liebherr Canada and Liebherr USA.

Explaining further, David Griffin, Managing Director – Sales at Liebherr Container Cranes said, “Liebherr USA and Liebherr Canada are very successful and advanced Liebherr sales and service companies with well-established teams for our maritime business.

“It makes absolute sense for us to be closer to our North American client base with local personnel and resourcing. The factory in Killarney, Ireland is very excited about this huge advantage we can offer to our existing and potential customers in both the USA and Canada. Moves like this will allow us to ramp up in other respects at the factory, increase customer satisfaction and continue our long-term growth strategy.”

Liebherr Container Cranes has a long tradition of crane supply to North America with one of the first Liebherr ship to shore container cranes supplied to Montreal in 1973. Since then, Liebherr has continued to supply ship to shore and container stacking cranes to its customers in the US and Canada.

https://www.porttechnology.org/news/liebherr-container-cranes-strengthens-localised-customer-care-in-north-america/